Frequently Asked Questions.
Signing Up is easy!
Sign-up for your new phone plan by calling us, or signing up online.
Your SIM card can be picked up or mailed to you after sign-up. Standard shipping will take 5-7 business days.
1. Remove your previous SIM card from your device and replace it with ours.
2. Reboot your device, and enjoy the monthly savings!
Yes, you can keep your current number.
In order to transfer your number to us, you will need your Account Number as it appears on your current provider’s phone bill.
Number transfers are processed at 9am EST on the day of your activation (Monday – Friday) and typically take 4-12 hours to complete. Please keep this in mind and prepare for it, as you may lose service during that time window.
Yes, you will receive a SIM card upon purchase of your new mobile phone plan with us.
Yes, you have the right to take or “port” your number to another Canadian provider. Cancellation fees may apply.
Please call us at 647-948-9238 during business hours to cancel your services once your new provider has completed the number transfer. Only the verified account holder can close the account. We do not accept email, chat, or text cancellations.
Yes. To cancel your service, contact us by phone to speak with one of our customer service representatives with the date you want the cancellation to be effective. Cancellation fees may apply.
Please call us at 647-948-9238 during business hours to cancel your services. Only the verified account holder can close the account. We do not accept email, chat, or text cancellations.
Unpaid bills will incur a charge of 5% for each month you haven’t paid.
Linkcom may be forced to Suspend or Terminate your account for a few of the below situations:
- You have an outstanding balance for 1 month or more.
- You have an outstanding balance of more then $200, though it is up to our discretion.
- Your credit card information is incorrect or past it’s expiry date and you haven’t updated it in 1 month or more.
- You have committed an illegal act using a Linkcom Device or our service.
If you are unable to make a payment in time, please contact us.
Linkcom reserves the right to charge the credit card you provided to recover an outstanding balance and send your personal information to a collection agency in Canada or in your home country if you do not pay for over 2 months. For more information, please contact us at 647-948-9238 or through our website contact form.